Resource members have access to the MyAFRINIC portal and can easily track the status of their current and past requests.
You can do so after accessing https://my.afrinic.net/
Click on "Support Requests" under "Help & Support"
https://my.afrinic.net/ > "Help & Support" > "Support Requests"
A list of the tickets created on our Ticketing System shall then be displayed for your convenience
You shall then see all the ticket numbers, date of creation and the current status