Info! Please note that this translation has been provided at best effort, for your convenience. The English page remains the official version.

I have authorised a BPKI certificate for a valid contact of my organisation but he has not received the details to download the certificate.

Generally, you need to allow about 60 minutes between a validation of a certificate request and the reception of the related mail. If after 60 minutes you have not received the details, please:

  1. check your spam mailbox
  2. Verify that the e-mail address associated with the NIC-HANDLE is valid.

If all the above are all positive, please contact service-support at

on Saturday March 10 by duksh
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