We are looking for an Infrastructure Unit Manager

Title

Description

Weight

Leadership

• Leads and manages the Infrastructure Unit including cross departmental projects
• Has the responsibility for setting targets, OKRs, KPIs for the Unit and for the direct reports
• With collaboration of HR, recruits and selects high performers, develops talent and then recognises and rewards performance.
• Holds team members accountable with clear objectives, KPI’s, policies and procedures.
• Drives high performance in the team through managing and coaching the team and providing quality feedback.
• Facilitates regular team meetings to discuss issues, share knowledge, share achievements.
• Identifies training and development needs and provides the resources needed to develop team members.
• Effectively utilise each team member to his/her fullest potential.
• Motivates the team to work together in the most efficient manner.
• Keep track of lessons learned and share those lessons with team members.
• Give an overall direction to the Unit in line with the organisation’s vision, mission, goals and objectives.
• Mitigate team conflicts and communication problems.
• Maintain a high level of engagement within the team
• Perform formal and informal appraisals of the unit staff.

30%

Infrastructure, Security, Systems Management

• Provides an ICT technology infrastructure that contributes to AFRINIC policy regarding quality standards and strategic planning to fulfill our core mission which is to serve our members and the community;
• Maintains knowledge of operational technology throughout AFRINIC and incorporates new developments into the future systems of the company;
• Directs the design, the development and the maintenance of systems, programs and software to meet management and company’s needs;
• Prepares or oversees flowcharts, diagrams and requirement analysis to illustrate and support sequence of steps programs must follow and to describe logical operations involved;
• Works with the team to define and deploy technical architecture for projects;
• Secures the overall ICT Infrastructure including providing secure logical and physical access to the network;
• Ensures data security from internal and external risks;
• Schedules and ensures upgrades and security backups of hardware and software systems;
• Develops and maintains company Disaster Recovery Plan;
• Oversees and manages crisis situations which may involve complex technical hardware of software problems;
• Defines appropriate process and procedure for technical/IT crisis management;
• Directs the implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines and accountability;

30%

Ensuring services to internal customers and the external community

• Operates, administers computer systems, network infrastructure and related information systems;
• Leads the team to evaluate user needs and system functionality and ensures that ICT facilities meet these needs;
• Keeps management abreast of progress of all projects;
• Works with internal customers to agree on prioritisation of tasks and ensures delivery of services on time;
• Plans, develops and implements the ICT budget;
• Obtains competitive prices from suppliers, analyzing variances and ensures cost effectiveness in order to control the computer systems budgets and expenditures;
• Maintains current and accurate inventory of technology hardware, software and resources;
• Improves quality results by evaluating and upgrading processes and directs changes;
• Plans communicates and trains internal and external stakeholders on system changes;
• Identify and mentor staff members with potential for promotion and future leadership position;
• Assists in the monitoring and participation in public forums, such as standards-setting bodies and technical groups that have an impact on the mission of AFRINIC;
• Represents AFRINIC during industry related meetings and provide periodic technical project updates during those meetings;
• Represents AFRINIC in technical discussions with other RIRs and external organisations such as IETF, NRO and ICANN;
• Provides users with appropriate support and advice;

30%

General Responsibilities

• Develops and implements documentation requirements for problem resolution;
• Works with management to identify and improve engineering policies, processes, procedures, standards, practices and security measures to ensure effective and consistent system operations to safeguard company resources;
  • Is responsible for the resource and budget planning for the Unit
• Ensure that all processes are clearly documented as per ISO 9001 standards
• Perform other duties as required and assigned by the CEO.

10%