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We are looking for an Infrastructure Unit Manager

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Department: IT & Engineering

Unit: Infrastructure Unit

Job title: Infrastructure Unit Manager


1. Job Background

Job Purpose/Mission of Role

Reporting to the Chief Executive Officer (CEO), the Infrastructure Unit Manager, is responsible for AFRINIC’s Information Processing, Internet services and Global Infrastructure.

Proactive as well as reactive, his/her area of responsibility includes amongst others: Planning, Organizing and evaluating IT Operations. (S)He shall provide company-wide direction in the areas of Information System policy, services and hardware.

She/he must be organized, personable and have a keen attention to detail and shall ensure that AFRINIC has an effective and efficient infrastructure for current operations and future development.

Reports to

Chief Executive Officer

Number of Direct Reports


Essential Qualifications and Work Experience

  • Minimum of first degree in Information Systems or Computer Science related discipline or equivalent combined work/experience. A Master’s degree in related discipline will be a plus.
  • Minimum of 5 years of job-related experience in Technical Operations with a minimum of 3 years of Supervisory / Management experience in a technical department.
  • Good knowledge of Africa ICT environment and the Internet Protocol will be an advantage.


2. Reporting Structure:


3. Key Responsibilities





  • Leads and manages the Infrastructure Unit including cross departmental projects
  • Has the responsibility for setting targets, OKRs, KPIs for the Unit and for the direct reports
  • With collaboration of HR, recruits and selects high performers, develops talent and then recognises and rewards performance.
  • Holds team members accountable with clear objectives, KPI’s, policies and procedures.
  • Drives high performance in the team through managing and coaching the team and providing quality feedback.
  • Facilitates regular team meetings to discuss issues, share knowledge, share achievements.
  • Identifies training and development needs and provides the resources needed to develop team members.
  • Effectively utilise each team member to his/her fullest potential.
  • Motivates the team to work together in the most efficient manner.
  • Keep track of lessons learned and share those lessons with team members.
  • Give an overall direction to the Unit in line with the organisation’s vision, mission, goals and objectives.
  • Mitigate team conflicts and communication problems.
  • Maintain a high level of engagement within the team
  • Perform formal and informal appraisals of the unit staff.


Infrastructure, Security, Systems Management

  • Provides an ICT technology infrastructure that contributes to AFRINIC policy regarding quality standards and strategic planning to fulfill our core mission which is to serve our members and the community;
  • Maintains knowledge of operational technology throughout AFRINIC and incorporates new developments into the future systems of the company;
  • Directs the design, the development and the maintenance of systems, programs and software to meet management and company’s needs;
  • Prepares or oversees flowcharts, diagrams and requirement analysis to illustrate and support sequence of steps programs must follow and to describe logical operations involved;
  • Works with the team to define and deploy technical architecture for projects;
  • Secures the overall ICT Infrastructure including providing secure logical and physical access to the network;
  • Ensures data security from internal and external risks;
  • Schedules and ensures upgrades and security backups of hardware and software systems;
  • Develops and maintains company Disaster Recovery Plan;
  • Oversees and manages crisis situations which may involve complex technical hardware of software problems;
  • Defines appropriate process and procedure for technical/IT crisis management;
  • Directs the implementation and execution of new/upgraded information systems via well-defined plans including procedures, deadlines and accountability;


Ensuring services to internal customers and the external community

  • Operates, administers computer systems, network infrastructure and related information systems;
  • Leads the team to evaluate user needs and system functionality and ensures that ICT facilities meet these needs;
  • Keeps management abreast of progress of all projects;
  • Works with internal customers to agree on prioritisation of tasks and ensures delivery of services on time;
  • Plans, develops and implements the ICT budget;
  • Obtains competitive prices from suppliers, analyzing variances and ensures cost effectiveness in order to control the computer systems budgets and expenditures;
  • Maintains current and accurate inventory of technology hardware, software and resources;
  • Improves quality results by evaluating and upgrading processes and directs changes;
  • Plans communicates and trains internal and external stakeholders on system changes;
  • Identify and mentor staff members with potential for promotion and future leadership position;
  • Assists in the monitoring and participation in public forums, such as standards-setting bodies and technical groups that have an impact on the mission of AFRINIC;
  • Represents AFRINIC during industry related meetings and provide periodic technical project updates during those meetings;
  • Represents AFRINIC in technical discussions with other RIRs and external organisations such as IETF, NRO and ICANN;
  • Provides users with appropriate support and advice;


General Responsibilities

  • Develops and implements documentation requirements for problem resolution;
  • Works with management to identify and improve engineering policies, processes, procedures, standards, practices and security measures to ensure effective and consistent system operations to safeguard company resources;
    • Is responsible for the resource and budget planning for the Unit
  • Ensure that all processes are clearly documented as per ISO 9001 standards
  • Perform other duties as required and assigned by the CEO.



4. Competencies


  • IT/IS Management related certifications such as the Certified Information Systems Auditor (CISA) or the Certified Information System Security Professional (CISSP).
  • Conversant with UNIX/LINUX based operating systems (FreeBSD and CentOS).
  • Ability to write, edit and maintain scripts in languages commonly used with UNIX.
  • Conversant with networking principles.
  • Good understanding of open source software.
  • Conversant with VMware virtual environment, mail software, mailing-list software, ticketing system.
  • Experience with relational databases such as MySQL, MS SQL, PostgreSQL.
  • Experience in Internet Service and Information System development and implementation, including tools for automated deployment/DevOps.
  • Experience in managing information processing functions.
  • Programming and hardware/network installation and maintenance skills.
  • Good understanding of the nomenclature, the ecosystem and the operating culture of the Internet.
  • Diagnosis skills of technical issues.
  • Ability to work in a fast moving environment.
  • Ability to organise and manage multiple priorities.
  • Ability to think ahead and plan over a 1-2 year(s) time span.
  • Ability to travel to various locations to attend industry related conferences.
  • Strong interpersonal skills – telephone, communications, listening and written skills.
  • Ability to work with and develop relations across diverse groups and with external partner organizations.
  • Ability to communicate in one or more languages other than English is highly desirable.
  • Ability to make tough decisions, to change and adapt as necessary, while remaining committed to the team.
  • Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve project goals
  • Action-oriented, entrepreneurial, flexible, and innovative approach to support operations.


  • AFRINIC’s Behavioural Competencies as applicable to managers and as revised from time to time.


5. AFRINIC Expectations

In carrying out essential duties, an individual should demonstrate commitment to AFRINIC’s mission and values, working as one team towards delivering excellence in service.

This includes but is not limited to:

  • Demonstrates a shared commitment to fulfilling team and organisational goals co-operatively
  • Strives for excellence and focuses on continuously improving outcomes
  • Displays professionalism through competence, high standards, self-management and a service ethic
  • Displays integrity through ethical behaviour, constructive contribution, and use of appropriate channels
  • Makes responsible use of member funds through efficient use of time, funds and resources
  • Models respect by being punctual, reliable, prepared, courteous, and responsive 



If you wish to apply for this position, please send a letter of motivation accompanied by your CV, both in English, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , putting as email subject title the job reference;




Start date: As soon as possible

Interviews will be held at AFRINIC office in Ebène or telephone interviews will be conducted for candidates outside Mauritius.

AFRINIC reserves the right to call only the best qualified candidates for an interview and not to make any appointment following this advertisement.

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