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Request Tracker Statistics

From * : To * :

RT Statistics from2022-01-01 To 2022-06-26

  Number of RT Type Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Hostmaster Total logged 1025 650 936 885 1216 949
Total opened 1005 631 910 866 1196 896
Total resolved/closed 1001 612 887 843 1159 851
Total still open 24 38 49 42 57 98
Billing Total logged 239 189 308 223 204 197
Total opened 212 175 285 195 187 180
Total resolved/closed 211 175 283 193 179 163
Total still open 28 14 25 30 25 34
New-member Total logged 46 63 71 38 62 41
Total opened 35 59 42 31 53 34
Total resolved/closed 30 48 27 14 19 11
Total still open 16 15 44 24 43 30
Service-support Total logged 181 166 254 181 340 214
Total opened 102 113 158 124 230 107
Total resolved/closed 98 104 126 92 166 79
Total still open 83 62 128 89 174 135
Others Total logged 592 443 771 719 1794 703
Total opened 474 382 665 618 1404 563
Total resolved/closed 469 375 557 542 931 347
Total still open 123 68 214 177 863 356
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Service-support: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Opened & Closed during timeframe period (days) 0.83 0.91 1.86 1.02 0.98 0.77
Opened before & closed during timeframe period (days) 47.36 141.58 192.05 66.33 96.26 67.08

Hostmaster RT Average Turnaround Time

Hostmaster Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Opened & Closed during timeframe period (days) 0.69 0.73 0.89 0.72 0.72 0.51
Opened before & closed during timeframe period (days) 33.06 75.26 503.17 60.72 27.91 58.51

New Member RT Average Turnaround Time

MOD_AF_RTSTATS_NEW_MEMBER Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Opened & Closed during timeframe period (days) 6.8 4.17 4.11 0.5 3.86 2.45
Opened before & closed during timeframe period (days) 133.68 121.04 91.48 90.1 117.15 91.67

Billing RT Average Turnaround Time

Billing Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Opened & Closed during timeframe period (days) 0.98 0.56 4.5 1.87 1.84 1.46
Opened before & closed during timeframe period (days) 17.05 56.5 69.75 30.5 143.46 65.97

Service-support RT Average Turnaround Time

Service-support Jan 2022 Feb 2022 Mar 2022 Apr 2022 May 2022 Jun 2022
Opened & Closed during timeframe period (days) 2.06 2.65 2.48 2.31 1.8 1.92
Opened before & closed during timeframe period (days) 55.63 193.82 75.19 52.36 120.1 53.87
AFRINIC Registration Services and Customer Services Teams works on the following tickets:
  1. Requests for new membership & resources (New-Member queue and service-support queue)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.

Date and time in Mauritius -