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Request Tracker Statistics

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RT Statistics from 2014-09-01 to 2015-02-28

  Number of RT Type Sep 2014 Oct 2014 Nov 2014 Dec 2014 Jan 2015 Feb 2015
Hostmaster Total logged 2396 838 624 1913 586 616
Total opened 2396 836 623 1912 583 558
Total resolved/closed 2390 834 616 1908 569 486
Total still open 6 4 8 5 17 130
Billing Total logged 217 249 1198 519 935 517
Total opened 215 249 1179 447 776 290
Total resolved/closed 204 213 996 428 712 247
Total still open 13 36 202 91 223 270
New-member Total logged 253 71 63 67 38 59
Total opened 253 71 63 67 38 57
Total resolved/closed 241 64 51 62 28 52
Total still open 12 7 12 5 10 7
Others Total logged 1136 995 1191 697 804 702
Total opened 1129 947 1153 673 780 540
Total resolved/closed 1110 885 1112 639 732 479
Total still open 26 110 79 58 72 223
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Sep 2014 Oct 2014 Nov 2014 Dec 2014 Jan 2015 Feb 2015
Opened & Closed during timeframe period (days) 0.47 1.49 1.58 1.18 1.14 1.19
Opened before & closed during timeframe period (days) 69.24 65.36 24.97 26.36 48.15 23.79

Hostmaster RT average Turnaround Time

Hosmaster Sep 2014 Oct 2014 Nov 2014 Dec 2014 Jan 2015 Feb 2015
Opened & Closed during timeframe period (days) 0.41 0.96 0.62 0.86 0.98 1.00
Opened before & closed during timeframe period (days) 28.06 48.90 27.13 19.68 38.58 13.99

New-Member RT average Turnaround Time

New Member Sep 2014 Oct 2014 Nov 2014 Dec 2014 Jan 2015 Feb 2015
Opened & Closed during timeframe period (days) 0.49 1.30 0.65 1.17 2.95 1.84
Opened before & closed during timeframe period (days) 84.42 52.69 4.50 61.89 241.17 126.00

Billing RT average Turnaround Time

Billing Sep 2014 Oct 2014 Nov 2014 Dec 2014 Jan 2015 Feb 2015
Opened & Closed during timeframe period (days) 1.14 5.31 2.51 2.63 1.27 1.49
Opened before & closed during timeframe period (days) 129.51 141.79 19.31 15.10 46.54 24.16
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.