RT Statistics from2024-04-01 To 2024-09-28
| |
Number of RT Type |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Hostmaster |
Total logged |
3367 |
1008 |
1249 |
1029 |
1064 |
947 |
| Total opened |
2764 |
954 |
1226 |
1008 |
1038 |
868 |
| Total resolved/closed |
2758 |
937 |
1218 |
984 |
1007 |
817 |
| Total still open |
609 |
71 |
31 |
45 |
57 |
130 |
|
| Billing |
Total logged |
229 |
158 |
121 |
136 |
122 |
231 |
| Total opened |
207 |
129 |
101 |
108 |
99 |
171 |
| Total resolved/closed |
201 |
119 |
93 |
95 |
92 |
135 |
| Total still open |
28 |
39 |
28 |
41 |
30 |
96 |
|
| New-member |
Total logged |
29 |
48 |
33 |
39 |
34 |
52 |
| Total opened |
24 |
41 |
29 |
34 |
31 |
37 |
| Total resolved/closed |
20 |
36 |
21 |
20 |
7 |
4 |
| Total still open |
9 |
12 |
12 |
19 |
27 |
48 |
|
| Service-support |
Total logged |
260 |
492 |
318 |
250 |
233 |
294 |
| Total opened |
166 |
216 |
194 |
176 |
174 |
165 |
| Total resolved/closed |
161 |
205 |
186 |
145 |
139 |
117 |
| Total still open |
99 |
287 |
132 |
105 |
94 |
177 |
|
| Others |
Total logged |
1411 |
1892 |
920 |
1204 |
1303 |
1164 |
| Total opened |
1289 |
1293 |
836 |
873 |
959 |
655 |
| Total resolved/closed |
1282 |
1231 |
830 |
821 |
858 |
563 |
| Total still open |
129 |
661 |
90 |
383 |
445 |
601 |
|
- Billing: queries related to proforma, invoices and payment,
- New-member: Queries /clarifications regarding how to become an AFRINIC member
- Service-support: Queries /clarifications regarding how to become an AFRINIC member
- Hostmaster: additional resources, any general queries related to resources management
- Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)
RT Average Turnaround Time
Global RT average Turnaround Time
| RT Average Turnaround Time |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Opened & Closed during timeframe period (days) |
0.72 |
0.78 |
0.72 |
0.86 |
0.62 |
0.99 |
| Opened before & closed during timeframe period (days) |
31.27 |
59.7 |
37.34 |
57.85 |
66.88 |
56.59 |
Hostmaster RT Average Turnaround Time
| Hostmaster |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Opened & Closed during timeframe period (days) |
0.55 |
0.61 |
0.39 |
0.62 |
0.48 |
0.51 |
| Opened before & closed during timeframe period (days) |
13.11 |
43.86 |
42.64 |
46.5 |
70.12 |
28.73 |
New Member RT Average Turnaround Time
| MOD_AF_RTSTATS_NEW_MEMBER |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Opened & Closed during timeframe period (days) |
1.6 |
2.22 |
0.5 |
5.6 |
1.2 |
0.25 |
| Opened before & closed during timeframe period (days) |
137.2 |
162.89 |
66.5 |
122.29 |
121.28 |
84.72 |
Billing RT Average Turnaround Time
| Billing |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Opened & Closed during timeframe period (days) |
2.61 |
1.09 |
3.2 |
2.07 |
0.74 |
3.59 |
| Opened before & closed during timeframe period (days) |
46.4 |
39.61 |
32.1 |
17.8 |
24 |
78.05 |
Service-support RT Average Turnaround Time
| Service-support |
Apr 2024 |
May 2024 |
Jun 2024 |
Jul 2024 |
Aug 2024 |
Sep 2024 |
|---|
| Opened & Closed during timeframe period (days) |
1.72 |
2.1 |
2.16 |
1.7 |
1.6 |
1.38 |
| Opened before & closed during timeframe period (days) |
55.08 |
51.13 |
29.5 |
37.13 |
37.98 |
62.7 |
AFRINIC Registration Services and Customer Services Teams works on the following tickets:
- Requests for new membership & resources (New-Member queue and service-support queue)
- Requests for additional resources from existing members (Hostmaster queue)
- Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
- Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
- Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
- New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.