In 2020, AFRINIC engaged in a transformation journey to become a more customer-centric Internet Registry. While achieving our vision t for A secure and accessible Internet for sustainable digital growth in Africa, we strive to increase values to our customers through our Agile and dedicated team members.
In order to serve the African Internet community and enhance Internet development on the continent, we need to deliver efficient services by collaborating with all stakeholders in our environment.
To ensure that we commit to the following goals for 2022, the latter is grouped into four strategic pillars as follows:
In 2022, we will work with our various stakeholders as follows:
1.1. Members
Growing the AFRINIC member base and service adoption is key to sustainable internet development in our service region.
Get 300 new members
Increase our non-ISP members to 50% of our membership base
Increase the number of associate members to 30
Provide support to 150 members to announce their IPv6 blocks
Get a 25% increase in members with signed ROAs
Get an 85% increase in members with route/route6 objects
1.2. Community
Implement 7 grants programs to support Internet growth in the region
Organise 30 events(Online, face to face, and hybrid)
Organise 30 events
Support 3 new active NOGs
Conduct 10 active engagements with IXPs and NRENs aiming at growing peering
Roll-out 12 training
1.3. Governments
Engage with 10 governments, regulators, policy developers, and other authorities for improvement of Internet services, availability, cost reduction, etc.
Provide suitable IPv6 migration assistance to 1 African economy.
1.4. Other stakeholders
Implement successfully 2 cooperation projects
Finalise 2 sustainable partnerships with potential sponsors
2. Service Delivery
2. service delivery
In 2022, we commit to bringing more value to our customers through a high level of service delivery. Following are the areas we will work on:
2.1. Member & Community Experience
Ensure 80% of customers’ requests are resolved within 48 hours
Ensure 90% of compliance with SLC
Achieve an Overall Net Promoter Score on all services provided of 40
2.2. Member & Community Experience
Offer 2 new products to the community
Add 2 new features to the information portal
Add/improve 8 features
2.3. Research
Conduct/supervise 3 research initiatives, e.g on standards and protocols, cyber security, etc.
>10% of women involved in research initiatives
>100 youth involved in research initiatives
3. Operational Excellence
3. Operational Excellence
3.1. Business Model
Create a new business model for AFRINIC
3.2 Process Improvement
100% of processes aligned with strategic objectives
Reduce the number of points of contact to get assistance to 1
Adopt 1 sign-up system
50% of systems with open APIs
3.3 General Operations
Launch myAfrinic v2
Launch synchronisation between RPKI & IRR on creation/updates/delete
40% of processes automated
3.4 Technology
100% of systems and services running on the latest stable release
99.99% of up-time for critical services
100% Disaster Recovery Plan readiness
100% implementations that comply with best practices
50% of staff trained in the new standard
4. Organisational Performance
4. Organisational Performance
4.1. Culture
Increase the Employee engagement index from 35% to 60%
Share Monthly updates with the community
Launch a new ethics framework
4.2. Organisational Structure
100% of Staff have a personal development plan
4.3. People and Talent
100% of staff complete the competency matrix framework
100% of Individual and departmental KPIs & OKRs defined
33% of staff skills benchmarked against industry levels
At least 40% of identified skill gaps closed
At least 2 persons proficient in each core skill
65% of on-the-job training for core positions
4.4. Finance
$30.000 generated from other initiatives (CERTI::6, meetings, etc)
$50.000 sponsorship revenue
$60.000 return from surplus funds
<5% of over-expenditure on annual operating cost budget