MyAFRINIC portal related FAQs
MyAFRINIC is a web-based portal designed for AFRINIC members to manage their contact information, resources, billing and support requests through a simple, graphical, user-friendly interface.
You need to have an up-to-date web browser, be an AFRINIC member in good standing and have the accounts of your registered contacts activated.
A cookie is a file that stores your name, nic-hdl and preferences when visiting MyAFRINIC. It is usually turned on by default on these browsers because it poses minimal risk to computer users.
You must apply for AFRINIC membership first. Once you satisfied the policy requirements, paid the membership fees and sent the original RSA to AFRINIC, the AFRINIC members will register your organisation on the myAFRINIC portal and give your registered contacts access to the portal.
If you are a registered contact for your organisation you can request your account to be activated by sending an email to firstname.lastname@example.org with your name, Whois NIC-Handle and organisation. Once you are verified our staff will activate your account and email you a password to sign in with.
A registered contact is a person whose contact information have been provided by the organisation(Administrative, Technical or Billing) and considered to be the representative of the organisation in our databases. AFRINIC will only attend to service requests originated from the organisation's registered contacts.
Please contact MyAFRINIC support staff to find out if you are a registered contact for your organisation.
You must either be introduced by an existing registered contact of your organisation (details required are name, address, e-mail and phone number or nic-hdl) or
You can contact MyAFRINIC support staff at email@example.com who will ask you for verification information before adding you in as a contact.
AFRINIC hostmasters will activate your account as soon as you have been added as registered contact for your organisation. They will also send you the login credentials.
Please contact the admin contact for your organisation. He/She has the ability to determine what your user role settings should be.
Yes you can by following the steps below:-
-Log in on myAFRINIC
-Select "My Account"
-Edit your Contact Information
-Submit the changes.
Your contact details will be updated both on the myafrinic portal and AFRINIC whois database.
If you click on the Resources tab or jump to the resources section (whichever is faster) you can request AS numbers, IPv4 and IPv6 address space.
Your request will be sent to AFRINIC hostmasters for processing. You will receive an automated response with the ticket number associated to your request.
The AFRINIC hostmasters will evaluate the resource request against the AFRINIC allocation and billing policies.
Upon approval, the resources will be issued and your organisations account on myAFRINIC updated .You can verify by signing into myAFRINIC and selecting resources , or by doing a whois query.
Once you are logged in on myAFRINIC, Select "My Account", then "Options". You can choose which resources you wish to be notified if any changes on them occur.
Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.
You can view your support requests by navigating to Help & Support > Support Requests.
Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.
If you do not have cookies enabled in your browser please do the following:
If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.
Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.
This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.
Please capture send the information below to firstname.lastname@example.org
1) Your nic-hdl
2) The page where this happened
3) Any other information that can help us fix the problem