Your IP address is 54.166.33.25

Request Tracker Statistics

From * : To * :

RT Statistics from 2014-07-01 to 2014-12-26

  Number of RT Type Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014 Dec 2014
Hostmaster Total logged 364 1042 2438 907 640 490
Total opened 364 1040 2438 904 637 452
Total resolved/closed 342 1033 2424 886 612 426
Total still open 22 9 14 21 28 64
Billing Total logged 198 158 220 251 1198 475
Total opened 195 156 217 251 1144 209
Total resolved/closed 181 132 197 197 888 187
Total still open 17 26 23 54 310 288
New-member Total logged 146 96 253 71 63 57
Total opened 146 96 253 71 63 53
Total resolved/closed 139 89 241 59 47 48
Total still open 7 7 12 12 16 9
Others Total logged 589 356 1180 1012 1221 630
Total opened 587 349 1172 963 1178 556
Total resolved/closed 580 331 1146 879 1128 508
Total still open 9 25 34 133 93 122
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014 Dec 2014
Opened & Closed during timeframe period (days) 1.00 0.90 0.47 1.44 1.56 1.21
Opened before & closed during timeframe period (days) 57.58 63.04 73.73 64.61 26.20 21.44

Hostmaster RT average Turnaround Time

Hosmaster Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014 Dec 2014
Opened & Closed during timeframe period (days) 1.11 0.78 0.42 0.93 0.61 0.85
Opened before & closed during timeframe period (days) 51.24 42.96 34.18 51.02 26.83 17.87

New-Member RT average Turnaround Time

New Member Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014 Dec 2014
Opened & Closed during timeframe period (days) 1.18 0.85 0.49 1.30 0.64 0.96
Opened before & closed during timeframe period (days) 70.26 86.22 92.21 52.69 4.50 55.56

Billing RT average Turnaround Time

Billing Jul 2014 Aug 2014 Sep 2014 Oct 2014 Nov 2014 Dec 2014
Opened & Closed during timeframe period (days) 0.37 1.52 1.13 5.26 2.51 2.63
Opened before & closed during timeframe period (days) 56.80 73.63 130.15 129.86 26.00 15.89
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.