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AFRINIC membership and resources related billing FAQs.
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AFRINIC BPKI Services
Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.
You can view your support requests by navigating to Help & Support > Support Requests.
Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.
If you do not have cookies enabled in your browser please do the following:
If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.
Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.
This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.
Please capture send the information below to firstname.lastname@example.org
1) Your nic-hdl
2) The page where this happened
3) Any other information that can help us fix the problem
Members may obtain a copy of their invoices and Statement of Account by logging onto our portal my.afrinic.net and follow the simple step by step procedures:
- Log in on https://my.afrinic.net
- Click on Billing >Summary Statement
- Select the invoice
- Click on View (on your right)
- Download invoice
YES, a member may request for originals stamped & signed invoices be sent to them instead of soft copies via email. Such request must reach AFRINIC before 1st November before the annual billing exercise. However, such member shall bear the cost of the courier service and a separate invoice shall be included which covers the courier services charge. Members are expected to settle both the Fee invoice and the courier services change at the same time.
It is the responsibility of the member to ensure that their contact information in AFRINIC database is accurate at all times. Contacts with Administration credentials must review and update all contact information. Should the member require any assistance in this regard, an email must be sent to our Member Services, who will gladly help. We highly recommend that member review all their registered contacts once every year to ensure accuracy.
AFRINIC latest fee structures and membership categories are posted on our website. Please go to http://afrinic.net/en/library/membership-documents/273-membership-fees