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AFRINIC membership and resources related billing FAQs.

AFRINIC WHOIS related FAQs

General FAQs related to AFRINIC activites

MyAFRINIC portal related FAQs

Membership related queries

FAQ for Existing members

AFRINIC BPKI Services

FAQs related to IPv4 Exhaustion and its impact on AFRINIC

FAQs - MyAFRINIC

MyAFRINIC portal related FAQs

AFRINIC's allocation policy  is available here

Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.

You can view your support requests by navigating to Help & Support > Support Requests.

Your browser MUST support and accept cookies for MyAFRINIC. You should also make sure that if you are behind a proxy/cache server that it is not caching the MyAFRINIC site.

If you do not have cookies enabled in your browser please do the following:

If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.

 

Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.

This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.

Please capture send the information below to hostmaster@afrinic.net

1) Your nic-hdl

2) The page where this happened

3) Any other information that can help us fix the problem